Frequently Asked Questions

Answers to common boiler, heating, gas, and plumbing questions across Surrey.

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Frequently Asked Questions

New boiler installation questions

How long does a boiler installation usually take?▼

Most standard boiler replacements are completed in 1 to 2 days, depending on system complexity and access.

What warranties do you offer on new boilers?▼

We offer up to 10-year warranties on Vaillant boilers and up to 12-year warranties on Worcester Bosch boilers.

Do you offer free estimates for boiler installations?▼

Yes, we provide free estimates for new boiler installations.

What brands do you install?▼

We work with trusted manufacturers including Vaillant, Worcester Bosch, Baxi, Glow-worm, and Potterton.

Do you offer fault finding for breakdowns?▼

Yes, we diagnose faults and explain your repair options clearly before any work is carried out.

Can repairs be done on the same day?▼

Many repairs are completed the same day when parts are available. If not, we provide a clear timeline for next steps.

Do you provide landlord gas safety certificates?▼

Yes, we carry out gas safety inspections and issue landlord gas safety certificates for properties across Surrey.

Are you Gas Safe registered?▼

Yes, all gas work is completed by a qualified, Gas Safe registered engineer.

What plumbing services do you offer?▼

We handle tap repairs and replacements, toilet repairs, leak detection, and pipe repairs across Surrey.

Can you attend urgent plumbing callouts?▼

Yes, we prioritise urgent cases and provide the earliest available attendance time.